Privacy Policy
Your privacy and trust are important to us
Privacy & Data Protection
Privacy Policy
At Arizona Dryout, we are committed to protecting your privacy and earning your trust. This policy explains how we collect, use, and safeguard your information when you use our water damage restoration services.
Contact Information
Phone
(520) 314-5015
Address
1150 E. Pennsylvania St
Tucson, AZ 85714
azdryout@azdwaterdamage.com
Information We Collect
Personal Information
When you contact Arizona Dryout for water damage restoration services, we may collect:
- Name, phone number, and email address
- Physical address of the damaged property
- Insurance information and claim details
- Emergency contact information
- Property ownership details
Service-Related Information
To provide effective restoration services, we collect:
- Photos and videos of damage for assessment and documentation
- Moisture readings and inspection results
- Detailed descriptions of water, fire, or mold damage
- Scope of work and service agreements
- Payment and billing information
Technical Information
When you visit our website or use our online services:
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on our site
- Referral source and search terms used
- Cookies and similar tracking technologies
How We Use Your Information
Service Provision
We use your information to:
- Provide emergency water damage restoration services
- Schedule inspections and restoration work
- Communicate updates about your project
- Process insurance claims and documentation
- Generate accurate invoices and process payments
Communication
We may contact you to:
- Respond to your service requests and inquiries
- Provide updates on restoration progress
- Send important notifications about your property
- Follow up after service completion
- Share educational content about water damage prevention
Legal Compliance
We use information to:
- Comply with legal and regulatory requirements
- Prevent fraudulent activities
- Maintain accurate business records
- Resolve disputes and provide customer support
Information Sharing
When We Share Information
We may share your information only in the following circumstances:
- With your explicit consent for specific purposes
- With insurance companies to process claims
- With subcontractors and vendors directly involved in your restoration project
- When required by law or court order
- To protect our rights, property, or safety
Service Partners
We work with trusted partners including:
- Insurance adjusters and claims professionals
- Specialized restoration subcontractors (mold remediation, etc.)
- Equipment rental companies
- Material suppliers and vendors
- Professional associations for certification verification
Data Security
Security Measures
We implement robust security measures to protect your information:
- Encrypted storage and transmission of sensitive data
- Secure access controls and authentication systems
- Regular security audits and vulnerability assessments
- Employee training on data protection best practices
- Physical security of paper records and digital devices
Data Retention
We retain your information for:
- Service records: 7 years (as required by industry standards)
- Financial records: 7 years (as required by tax regulations)
- Insurance documentation: 7 years or longer if required
- Photos and assessment data: 5 years after project completion
- Marketing communications: Until you opt out
Your Rights
Access and Control
You have the right to:
- Access your personal information we hold
- Request corrections to inaccurate information
- Request deletion of your personal data (where legally permitted)
- Opt out of marketing communications
- Restrict processing of certain information
How to Exercise Your Rights
To exercise your privacy rights:
- Call us at (520) 314-5015
- Email privacy@arizonadryout.com
- Mail written requests to our physical address
- Allow 30 days for response to your request
Specific Policies
Website Cookies
Our website uses cookies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content recommendations
- Ensure security and prevent fraud
Photos and Documentation
Regarding visual documentation:
- Photos taken are used for assessment and insurance purposes
- Before/after photos may be used in marketing with your permission
- Sensitive areas are blurred or cropped when used publicly
- You can request additional privacy measures for photo documentation
Emergency Situations
During emergency restoration:
- We may share limited information with emergency services
- Priority is given to rapid response and damage mitigation
- Detailed privacy consent can be obtained after emergency stabilization
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, services, or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Sending email notifications for major changes
- Updating the "Last Updated" date at the top of this policy
Your continued use of our services after any changes constitutes acceptance of the updated policy.
Commitment to Privacy
Arizona Dryout is committed to maintaining the trust and confidence of our clients. We adhere to industry best practices for data protection and continuously review our privacy practices to ensure they meet or exceed legal requirements and customer expectations. Our team receives regular training on privacy protection and data security best practices.